Frequently asked questions
Straight answers before you get started.
Learn how RobCall numbers, lifetime deals, calling, messaging, wallet billing, and account support work.
Getting startedWhat is a RobCall virtual number?+
It is a cloud-based phone number you manage from your RobCall account. Depending on the selected market and number capability, you can place and receive calls and send and receive SMS.
Getting startedWhich number countries are available?+
RobCall currently offers selected local or mobile inventory in the United States, Canada, Puerto Rico, Mexico, South Africa, and Lithuania. Availability is checked live before purchase.
Lifetime dealWhat does lifetime mean?+
The lifetime plan is a one-time RobCall number charge instead of a recurring number renewal fee. Call, SMS, payment-provider, regulatory, and other usage charges are not included.
Lifetime dealCan I choose a US or Canada number?+
Yes. The lifetime offer is focused on United States and Canada local numbers, subject to live inventory, verification, responsible use, and provider availability.
Calling and SMSCan I call international destinations?+
Supported destinations can be called when your number and account are active and your wallet has enough balance. Destination rates are shown in the signed-in Fees page.
Calling and SMSWill incoming calls and messages appear in my account?+
Supported incoming traffic is saved to your RobCall history. Notification delivery depends on your account notification settings, device permissions, network connection, and provider delivery.
BillingHow do wallet funds work?+
Your prepaid wallet covers number purchases, renewals, calls, and messages. Each transaction is listed in Wallet & billing so you can review your activity.
BillingAre number purchases refundable?+
Number charges are generally non-refundable once provisioning succeeds. Failed provisioning is reviewed and the corresponding wallet charge is reversed or credited when verified.
AccountCan I use RobCall on iPhone and the web?+
Yes. Account management, messaging, calling, contacts, and history are available on the web, with calling and messaging supported in the iPhone app.
AccountHow do I get help?+
Sign in and open Support to create and reply to a ticket. For general enquiries, email [email protected].
Take your business number anywhere.
Create an account and choose from live voice and SMS inventory.