Wallet recharges
Completed wallet recharges are generally non-refundable because funds become available for immediate service use. If a payment was duplicated, unauthorized, or completed without the wallet being credited, contact support promptly so we can investigate.
Number purchases and renewals
Number purchase and renewal charges are generally non-refundable once the number has been provisioned or the renewal period has started. If provisioning fails and no number is delivered, the corresponding RobCall wallet charge will be reversed or credited after verification.
Calls and messages
Completed usage charges are non-refundable. We may issue a correction when verified provider records show an incorrect duplicate charge, a billing calculation error, or a charge for traffic that was not submitted by your account.
How to request review
Open a support ticket with the transaction date, amount, payment method, and reason. Requests should be submitted within 14 days of the transaction. Approval depends on provider status, account usage, fraud checks, and applicable law.
Payment reversals
Chargebacks or payment reversals may cause related wallet credit to be removed and may restrict the account while the matter is reviewed. This policy does not limit non-waivable consumer rights.
Contact
Questions about this policy can be submitted through the RobCall support page after signing in, or by emailing [email protected].